Our Commitment: rbaaje believes privacy is a fundamental right. Keeping your information secure is our ethical responsibility. This policy has been written with complete transparency.
1Introduction
rbaaje An online betting and gaming platform built to international standards. We believe that protecting our users' personal information is our primary and foremost responsibility. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure.
This Policy rbaaje-'s website, mobile app, and all associated services. By using our platform, you are considered to have agreed to this privacy policy. Please read it carefully before you start using the platform.
We may update this Privacy Policy at any time. Any changes will be posted on this page, and registered users may receive a notification via email. We recommend checking this page periodically.
2What Information We Collect
rbaaje We only collect information necessary to provide our services. We do not ask for anything beyond that. Below is a detailed breakdown of the types of information we collect:
Personal Identification Information
- Full name, date of birth, and gender
- Email address and mobile number
- Current and permanent address
- National ID, passport, or driving license number (for KYC verification)
- Occupation & Income Information (where applicable)
Financial Information
- Mobile banking account numbers (Mobile Pay, Nagad, Rocket, etc.)
- Transaction history and amounts
- Deposit and withdrawal records
Technical Information
- IP address & device type
- Browser and operating system information
- Time spent on site, pages visited, and click history
- Cookies & Local Storage Data
Gaming Information
- Betting history and preferred game types
- Lottery and casino game records
- Bonus Usage History
Note: We never store your full payment card number or complete bank account details. Sensitive payment information is not retained on our servers once a transaction is complete.
3Data Collection Methods
rbaaje collects your information in several ways. Your consent is obtained for each method. The main data collection methods are:
| Method |
What Information Is Collected |
When it is collected |
| Registration Form |
Name, email, mobile number, date of birth |
At Account Registration |
| KYC Verification |
ID, photo, proof of address |
Before Your First Withdrawal |
| Payment Gateway |
Mobile banking number, transaction ID |
Deposit and withdrawal times |
| Cookies & Tracking |
Browsing behavior and device information |
During Site Visits |
| Support Chat |
Complaints & Communication Records |
Support Hours |
4How We Use Your Information
rbaaje uses collected data only for specific purposes — nothing is used unnecessarily. Here is how we use your information:
- Account Management: To create, manage, and secure your account.
- Identity Verification: To complete the KYC process in compliance with legal obligations aimed at preventing fraud and money laundering.
- Financial Transactions: To securely process deposits and withdrawals.
- Customer Support: To resolve your issues quickly and provide support.
- Service Improvement: To analyze data and improve the user experience.
- Promotional Communications: To keep you informed about new bonuses and offers (you can opt out of this at any time).
- Legal Compliance: To comply with applicable laws and regulations.
- Security: To detect suspicious activity and keep the platform secure.
5Data Sharing Policy
rbaaje does not sell your personal information to third parties. However, in certain limited circumstances, information may be shared. Those situations are outlined in detail below:
Instances Where Your Data May Be Shared
- Payment Provider: Only the minimum necessary information is shared with payment providers such as Mobile Pay, Nagad, and Rocket to process transactions.
- Law Enforcement: Information may be disclosed in compliance with a court order or a lawful request from a government authority.
- Technology Partner: Technology service providers required to operate the site (such as server hosting and analytics) — they are not permitted to use your information independently.
- Fraud Prevention: Limited information may be shared with fraud detection agencies.
Important: Beyond the list above rbaaje Does not share your information with any third party. Selling data for marketing or advertising purposes is strictly against our policy.
6Cookie Policy
rbaaje Uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help remember your login details and keep the site functioning properly.
Cookie Types
- Essential Cookies: Required for the site to function properly. Disabling these may cause parts of the site to stop working.
- Performance Cookies: Used to analyze which parts of the site are most visited. This data is kept completely anonymous.
- Functionality Cookies: Used to remember your preferences such as language, theme, and similar settings.
- Targeting Cookies: Used to show you relevant offers based on your preferences. You can disable these cookies at any time.
You can delete or block cookies at any time from your browser settings. Keep in mind that disabling certain cookies may affect how some features on the site work.
7Data Retention Period
rbaaje Your data is not stored indefinitely. A specific retention period is defined for each type of information:
- Account Information: For up to 5 years while your account is active and after it is closed.
- Transaction Records: Up to 7 years, as required by law.
- KYC Documents: Up to 5 years after verification is complete.
- Gaming Log: Up to 3 years.
- Support Conversations: Up to 2 years from the date of resolution.
- Upon Expiry: Once the retention period expires, all data is securely deleted.
8Your Rights
rbaajeAs a user, you have important rights over your own data. To exercise these rights, please contact us at support@rbaaje.com:
- Right to Know: You can request to see what personal information we hold about you.
- Right to Rectification: You may request corrections to any information that is inaccurate or out of date.
- Right to Erasure: You can request deletion of your data, subject to certain conditions.
- Right to Portability: You can request a copy of your data in a readable format.
- Right to Object: You can object to your data being used for specific purposes.
- Unsubscribe from Promotional Emails: You can unsubscribe from promotional emails at any time.
Response Time: For any data-related requests rbaaje We will respond within a maximum of 30 business days. For urgent matters, please reach out via live chat.
9Children's Privacy
rbaaje-'s services are strictly for users aged 18 and above. We do not knowingly collect information from minors. If we are notified that a minor has registered on our platform, that account will be terminated immediately and any collected data will be deleted.
If a parent suspects their child has created an account on our platform, please contact us immediately at support@rbaaje.com.
10Contact
This Privacy Policy If you have any questions, concerns, or complaints regarding this, please get in touch with us. Our data protection team is always ready to help.
- Email: support@rbaaje.com
- Live Chat: Click the chat icon in the bottom-right corner of the site
- Time: 24 hours a day, 7 days a week
Security Notice: rbaajeNo representative of rbaaje will ever ask for your password, OTP, or full payment details. If anyone requests such information, treat it as a fraud attempt and report it to us immediately.